Shipping policy

In most cases, orders are shipped out within 24-48 business hours of placement.  Some orders are delayed beyond the 48 hour time frame. If you want to contact us to find out when to expect your order, feel free to call (817-502-2007) or email us (support@changespeedrunning.com). If we find that any of the products that you've ordered are out of stock, we will contact you immediately to find out if you'd like to cancel your order or wait for the product to be re-stocked.

We can offer expedited shipping on many products, but we'll need to speak to you to find out exactly when you need your order so that we can figure the additional shipping cost accurately.  Call us at 817-502-2007.

Where does my order ship from? Usually it ships directly from the Manufacturer's warehouse, although we do carry some stock in Roanoke, TX.

Damaged Goods or Incomplete Freight Delivery

Goods damaged or suspected to potentially be damaged in transit should be accepted and signed for, being sure to write “possible damage” on the freight bill.  Be sure to take photos and immediately contact Change Speed Running to file a freight claim and receive replacement goods.  Be prepared to share photos of the packaging and damaged product.  Many times, a freight claim cannot be made unless the damages are reported to the carrier within 24 hours, so be sure to let us know of damages immediately when the product is received.

Incomplete freight deliveries need to be signed for as "short delivered" on the freight bill at the time of delivery. If you sign off on the delivery receipt without noting shortage, Change Speed Running will not be held responsible for the shortage to your order.

Refusal of Shipment

If a shipment is refused, unless due to an error made by us, you will be charged for all freight and a restocking fee up to 20%.

Rush Shipments

Rush orders, when in stock, will receive expedited shipping only if the customer requests at their own expense. Contact us by phone to discuss the additional shipping charges should you desire expedited shipping. 817-502-2007

Inspection of Products

Be sure to open and inspect your order immediately. Notify us immediately upon receiving your order if there is a discrepancy or damage.

Change to Shipping Addresses

If after you place your order you wish to change the shipping address, contact us immediately so that we can attempt to make the change before your order is in the possession of the shipping carrier with no additional charges to you. If you contact us and we find that an address change fee is assessed by the carrier, we will pass that charge on to you and invoice you. If you change the shipping address directly with the carrier without our knowledge, you will be responsible for any additional fees levied by the carrier and you will be charged the amount that we are assessed.

Stolen Packages

Unfortunately this is a "thing" and unfortunately we have to address it. Change Speed Running is not responsible for stolen packages once the carrier records them as being delivered. It is your decision where to ship your order, but you may want to consider shipping it to a work address or business where you know someone will accept the delivery and keep it safe for you. If you choose to ship it to a residential address and the carrier leaves it on your porch or at your door and then it is stolen, we are not responsible and we cannot ship another product to you at no charge. If you are a victim of a delivery that has been stolen, we will work with you to provide you better than awesome pricing for the replacement product. Please contact us immediately if this "thing" has happened to you. 817-502-2007 or support@changespeedrunning.com